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TIMESHARE ICON IN COOLANGATTA HAS NEW LEASE ON LIFE

Classic Holidays, winner of Best Management Company globally at the 2012 Perspective Magazine Awards this month, recently put the finishing touches to a $7 million refurbishment program on one of the most iconic timeshare resorts in Australia – Beach House Seaside Resort in Coolangatta.

The scope of work was enormous. Apart from renovating the pool and the pool area in its entirety, corridors within the resort were painted, retiled and recarpeted. In total, 132 apartments were gutted and totally refurbished with new kitchens, appliances, tiles, bathrooms with water-efficient plumbing, carpets, wardrobes, curtains, digital flat screen TVs, security screens, artwork and furniture.

The Board of Directors and Classic spent 18 months planning the refurbishment, after first completely renovating two units to identify any unforeseen issues that needed to be taken into consideration. Once complete they were used as display units, which every owner was invited to view. In a rare step for the timeshare industry, owners comments were actively sought and carefully considered and their feedback played a major role in shaping the refurbishment program.

“We believe it was essential to be proactive about communicating the need for owners’ ‘buy in’ to the plan.” said Carole Smith, Managing Director of Classic Holidays. “We knew many owners would be unable to get to the Gold Coast, so we also visited capital cities hosting Owner Information Sessions. The extremely positive response was an important factor when the Board approved the refurbishment program,” she said.

Having spent many years managing resorts, Classic knows that when your scope of work is so extensive, it pays to be very well organised and plan ahead. As the resort is a member of the Southern Gold Coast Chamber of Commerce, the Board and Classic were committed to employing as many local contractors as possible, which provided secure employment for a 3-year period during a downturn in the global economy. The end result was that the refurbishment came in on time and on budget.

“Beach House may be almost 30 years old,” concluded Ramy Filo, CEO of the Classic Group, “but today’s guests are greeted by a thoroughly modern and welcoming environment that we are extremely proud of.”

Situated in one of Australia’s best holiday destinations, Beach House Seaside Resort is beach front in Coolangatta, which locals like to say is the start of the Gold Coast, not the ‘southern end’!

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Interval International adds Korora Bay Village Resort

Interval International has announced the affiliation of Korora Bay Village Resort, an award-winning family resort on Australia’s unspoilt Coffs Coast, midway between Sydney and Brisbane.

“Korora Bay Village Resort is the ideal resort for family holidays at any time of the year,” said Joe Hickman, executive director Asia Pacific for Interval International. “The beach is close at hand and on-site amenities run the gamut from swimming pools to a large barbecue and outdoor group dining area. There is plenty to do nearby, as well — two national parks and a wide range of activities including golf, whale watching and Raleigh International Raceway in Coffs Harbour.”

Beautifully situated where the mountains meet the sea, Korora Bay Village Resort is a 10-minute walk from Hills Beach and Korora Bay, favourite places for surfing and fishing in the South Pacific Ocean. On-site amenities include an outdoor solar-heated swimming pool and children’s wading pool, spa, tennis court with night lights, DVD library and games room with table tennis, billiards, air hockey, table soccer, PlayStations, Wii and computer access.

The resort offers seven one-bedroom units and sixteen two-bedroom apartments which have all recently been refurbished.  The one-bedroom apartments include kitchen facilities, balcony and lounge area with pull-out sofa and TV with DVD player. The two-bedroom apartments offer king beds, laundry facilities, widescreen TV, DVD player and stereo in the lounge.  Disabled facilities are also available on request.  All apartments offer air conditioning and heating. Most also include covered parking.

“We pride on ourselves on offering many extras at the resort and adopting the traditional timeshare concepts. The resort caters wells to groups, families and even offers wedding opportunities”, said Stephanie Kewming, Managing Director. “There is plenty to do in Coffs Harbour with the region catering well to those who enjoy the great outdoors. For those that enjoy wildlife, the area abounds in wildlife species including kangaroos that are easily accessible during leisure walks.  Thanks to our new affiliation with Interval International, we are excited about welcoming Interval members who choose to visit us on an exchange and, also, to open up Interval’s network of quality resorts to our owners.”

Posted in 2012 Enews - 02/12, Australian Timeshare Industry, Homegrown, Interval International, News | Leave a comment

Grand Mercure Basildene Manor

Grand Mercure Basildene Manor is about to turn 100, and to celebrate, Accor Vacation Club has spent a small fortune to restore her former glory, and refurbish the rooms to a sumptuous modern look, with designer soft furnishings, striking features and colours and furniture that reflects the history, but also contemporary. Gleaming white bathrooms with a nod to the past in the choice of fittings, custom built furniture and huge airy rooms that are all unique, means that no stay at Basildene Manor is ever the same. This significant Heritage property is in the heart of the Margaret River wine region of Western Australia, blending the grandeur and old world charm that you would expect from such a truly classic destination.

Posted in 2012 Enews - 02/12, Accor Vacation Club, Australian Timeshare Industry, Homegrown, News | Leave a comment

Accor Vacation Club’s Australia Day celebrations

Accor Vacation Club’s Australia Day celebrations weren’t dampened by the rain this year with the Corporate office team in Queensland celebrating all things Australian.  The office was decorated with Australian flags and staff dressed in their boardies and thongs competing for the best dressed prize.  Soleil Jacobson from Club Finance was awarded the best dressed Aussie and Member Services took out the team award.  The competition was fierce this year with all staff having a crack at the annual thong throw, the Best Ladies throw was awarded to Sarah O’Callaghan and Best Blokes throw taken out by Craig Daley, both from the Call Centre.  Unfortunately the rain caused local road closures which meant they were unable to pick up the meat pies, so instead the team enjoyed pizza and lamingtons for lunch.

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RCI gives mobile users holidaying planning tools right at their fingertips

Smartphone usage on a global scale has boomed over the past few years. Seeing a dramatic increase in the number of people accessing RCI.com from mobile devices in the past year, RCI recognised an opportunity to create a new convenient way of servicing members by making it possible for them to access holiday planning tools whist on the go.

Recently released applications for BlackBerry® and Android® devices  were introduced on the back of similar apps for the iPhone®, iPod touch® and iPad® released in the first half of 2011. The BlackBerry and Android apps were developed after the original versions were met with praise by members and downloaded by tens of thousands of users.

Furthermore, RCI will soon be launching a mobile version of its website, which streamlines the look and feel of the site to make it more convenient for those accessing it from a mobile device. RCI will be one of the first in the industry to release a mobile version of a website for members.

Even those who are not RCI members will be able to experience the benefits of the new mobile site: there will be no login needed to access the mobile versions of the Resort Directory, RCI TV, and information about RCI or to connect on social networking pages.

Posted in 2012 Enews - 02/12, Australian Timeshare Industry, Homegrown, News, RCI News | Leave a comment

Wyndham Opens New Sales Site on Sunshine Coast


Wyndham Vacation Resorts Asia Pacific has announced the opening of yet another new sales site, this time at one of its Sunshine Coast resorts, SurfAir on Marcoola Beach – by Wyndham.

This is Wyndham’s second sales site on the Sunshine Coast in addition to WorldMark South Pacific Club by Wyndham Golden Beach and will assist with attracting potential new Owners from the resort to WorldMark South Pacific Club.

SurfAir on Marcoola Beach is a popular family destination, ideally located in the heart of the Sunshine Coast. It has an absolute beachfront location and is just minutes drive from Sunshine Coast Airport.

Pictured: Wyndham’s new sales site will be located at the Sunshine Coast’s SurfAir on Marcoola Beach.

Posted in 2012 Enews - 02/12, Australian Timeshare Industry, Homegrown, News, Wyndham News | Leave a comment

Exceptional Achievements Takes Wyndham Sales Staff to Las Vegas

Barry Robinson, CEO and Managing Director of Wyndham Vacation Resorts Asia Pacific recently announced the company’s exceptional sales employees who will attend the prestigious President’s Club conference in Las Vegas.

The winners of the 2011 President’s Club will stay in style at the luxurious Palazzo Hotel, Las Vegas from 1 to 6 March, 2012 and the “Millionaire’s Club” qualifiers will continue on to one of the world’s most prestigious skiing destinations, Aspen Colorado along with CEO and Managing Director Barry Robinson and members of the Executive team.

“Attendance to the annual President’s Club conference is reserved for those exemplary sales professionals and leaders who have made a significant contribution to the growth and profitability of the company over the course of the year,” Barry said.

“During the conference the top sales performers will share ideas, identify new opportunities and build camaraderie while celebrating our exceptional sales achievements from the past year,” he added.

Millionaire’s Club inductees are the highest achieving sales performers.

President’s Club

Sales Representatives
Rance Driscoll – In-house, Dunsborough
Shiva Muthu – In-house, Fiji
Ashish Vatsa – In-house, Sydney
Michael Dimitriou – In-house, Golden Beach
Jack Hope – Frontline, Kirra Beach
Michelle Blomberg – In-house, Kirra Beach
Tracey Fox – Windows to Wyndham, Surfers Paradise
Paul Brochmann – Corporate Upgrades, Bundall

Managers
Richard Ormsby – Sydney

Project Directors
Frederich Becker – Fiji

President’s Millionaires’ Club
Margaret Lee – In-house, Sydney
Mariat Zcelli – In-house, Surfers Paradise
Khon Ngo – Frontline, Sydney
Glen Boucher – In-house, Kirra Beach
Sharon Pitkin – Corporate Upgrades, Bundall
Chloe Hubbard – Corporate Upgrades, Bundall
Jason Gonce – Corporate Upgrades, Bundall

President’s Platinum Millionaires’ Club
Tullika Deswal – Corporate Upgrades, Bundall

Posted in 2012 Enews - 02/12, Australian Timeshare Industry, Homegrown, Wyndham News | Leave a comment

Wyndham’s Top Performers Recognised

Wyndham Vacation Resorts Asia Pacific’s Gold Coast employees celebrated Christmas in style in 2011 with the annual gala dinner and award ceremony at Jupiter’s Casino, Broadbeach. The event was attended by more than 850 Wyndham employees and their partners.

Employees at the corporate office on the Gold Coast and resorts and sales sites across the South Pacific were recognised for their outstanding contributions to the company in 2011 with the annual Count On Me! award winners announced at the gala dinner.

The winners announced by Barry Robinson, CEO and Managing Director, Wyndham Vacation Resorts Asia Pacific were recognised for their exceptional customer service, innovative ideas and solutions, dedication to WorldMark South Pacific Club by Wyndham Owners and their peers as well as reliability and positive, can-do attitude.

Corporate Count On Me! Award:  Michael Crutchfield, Network Support Engineer

Resort Count On Me! Award: Samantha Chan, Front Office Manager at Wyndham Seven Mile Beach

Sales Count On Me! Award: Dale Ellul, Supervisor for Community Marketing

Marketing Count On Me! Award: Samantha Lees, Manager of Owner Education and Outbound Services

Senior Manager Count On Me! Award: Ross Nicholas, Director of Direct Marketing

CEO Count On Me! Award: Jaculin Lowien, Manager of Travel by Wyndham

The winners will be rewarded with a trip to Las Vegas in 2012 for the prestigious President’s Club Conference.

Top sales employees were also recognised at the gala and regional celebrations for their efforts with 12 people receiving the company’s prestigious Garcia Sales Award. A further 16 sales employees were also recognised for their top performances.

Image: L-R, Barry Robinson, CEO & Managing Director of Wyndham Vacation Resorts Asia Pacific with Marion Smart, SVP Resort Operations & Property Development (on behalf of Samantha Chan), Jaculin Lowien, Michael Crutchfield, Dale Ellul, Samantha Lees and Ross Nicholas.

Posted in 2012 Enews - 02/12, Homegrown, News, Wyndham News | Leave a comment

Increasing demands on bodies corporate

Being on a body corporate committee is becoming even more and more complicated. Resort managers in community titles schemes are automatic members of the committees for the complex.

Where there are lots of off-site owners, the on-site managers are especially important in the management of the complex.

More and more government regulations are imposing extra things that committees have to do or organise others to do. Failure to act to conform to some of these regulations can have serious consequences, yet there is increasing evidence that many complexes are ignoring their obligations. We all know that times are tough, costs are going up and the returns for investors are paltry and people in general are feeling poor and insecure.

But it is important that committees and managers insist that the complex conform to the regulations.

A recent front page story in The Australian newspaper tells of savage monetary penalties for individuals and organisations who do not comply with the new workplace health and safety laws. The OH&S laws are planned to become Australia-wide. The new laws have already come in to effect in New South Wales and Queensland and other states will follow.

The article says scout halls and lifesaving clubs and churches are now workplaces under the new laws so it seems to us that most bodies corporate almost certainly will be caught as well.

A recent newsletter from MacGillivrays solicitors says that “if the body corporate engages any worker as an employee, the body corporate will be expected to comply with the WH&S laws. It may also be the case that a resident unit manager engaged by the body corporate as a contractor (which is usually the case in a management rights business) may have duties under the WH&S laws as a person conducting a business or undertaking.”

One of the new obligations for bodies corporate under the Work Health & Safety Act 2010 and associated regulations is to have an asbestos register. If the building was built before 31 December 2003, it should have an asbestos register. If there is asbestos in the complex, the idea is that it should be located and managed so that it stays safe. The register should have details of locations and an asbestos alert sticker should be displayed near the electrical switchboard. It is particularly important for complexes to comply with the new asbestos register. For their own personal health and safety and to conform to the new law, professional tradespeople will not work on complexes without knowing where the asbestos is located and that a professional register has been established. More details on how to comply with the new Work Health & Safety Act and links to useful government information can be obtained from www.bodycorporatematters.com.au

The Australian newspaper reported: “Breaches by organisations under the new OHS regime can attract fines of up to $3 million while workers, including volunteers, face penalties of up to $300,000 or five years in jail.” Seems to me to be a no-brainer for all of us on committees to make sure we have an updated OH&S report done by an independent consultancy.

Yet I did a bit of a strawpoll around well known report writing consultants working in our industry and the companies I contacted are nowhere near as busy as they could be.

Many owners and managers are apparently burying their heads in the sand. At the Body Corporate Owners Network we advise people not to assume responsibility themselves and to obtain independent safety audits so that their liability is limited and they have been seen to want to conform to the law. Accomnews 23 January, 2012.

Posted in 2012 Enews - 02/12, Business, Industry Tips & Advice, News | Leave a comment

GNEX 2012 – The Global Meeting of Minds

GNEX 2012 – The Global Meeting of Minds, is a
unique and innovative timeshare and fractional ownership business conference and expo. It brings together industry leaders from all corners of the world to network, and discuss and debate the past, present and future of the shared ownership industry. For more information on this not to be missed event which is being held from 31st January to 2nd February 2012 visit http://perspectivemagazine.com/gnex/

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