athoc

ULTIQA Lifestyle wins RCI’s President’s Club Award

feb-002We are proud to announce that ULTIQA Lifestyle has again won the prestigious RCI President’s Club Award. This adds to our collection of awards won in 2012, 2013 & 2014.

RCI’s The President’s Club Award is presented annually to the top performing affiliates from around the world. RCI currently has over 4,500 affiliate resorts throughout the world and the industry is a very competitive market, so it is always an honour to receive RCI’s top accolade.

To succeed in this constantly evolving industry requires vision, flexibility and hard work and the President’s Club Award means that we have stayed at the forefront of the vacation ownership market by adapting our business and maintaining focus.

At ULTIQA Lifestyle we are dedicated to our members and with our outstanding service, we know that our future will be bright as we continue to expand into more luxurious destinations.

ULTIQA is a name that was derived from ‘ultra-modern, boutique apartments’ to reflect the brand offering of our properties. We pride ourselves in having a consistent quality of resorts within desirable locations together with the high quality of service that is provided to each and every guest.

ULTIQA Lifestyle’s unique and flexible Points System allows Members to design their own holiday adventure and provides complete peace of mind for the lifetime of the Membership.

To discover more visit www.ultiqalifestyle.com.au

Posted in 2015 Enews - 03/15, Business, Homegrown | Leave a comment

Silver Sands Joins Classic Holidays’ Resort Partner Program

PrintWestern Australian timeshare resort, Silver Sands, has joined Classic Holidays’ Resort Partner program.

As part of the program, Classic Holidays has opened an onsite sales operation at the resort in Mandurah, WA, offering membership to the Classic Holidays Points Club to guests staying at the resort.

Ivan Hill, General Manager of Silver Sands, welcomed the partnership with Australasia’s leading Resort Management Company.

“Classic Holidays’ unrivalled customer focus and expanding suite of holiday products and leisure benefits will open up a world of possibilities for our owners and guests, allowing them to make informed decisions on the best product for their holiday needs.” said Mr Hill.

Chief Commercial Officer of Classic Holidays, Mark Stephenson, said, “By developing this unique sales operation, Classic is making a positive contribution to Silver Sands, assisting their financials, and showcasing the latest leisure products to their guests, bringing new members into the Classic Points Club.

“This will also expand our inventory in Western Australia, offering more availability to the Classic Holidays Points Club at this beautiful destination, just one hour’s drive south of Perth.”

The Resort Partner program is designed to provide benefits for both organisations, providing Silver Sands with a professional on site sales team, and expanding Classic Holidays’ resort offering for its Points Club members.

For more information on the Classic Resort Partner program please contact Mark Stephenson, Chief Commercial Officer at mark.stephenson@classicholidays.com.au

Posted in 2015 Enews - 03/15, Classic Holidays News | Leave a comment

Select Holiday Mountain Club in Romania Joins Interval International

Interval International announced the affiliation of Select Holiday Mountain Club, a year-round resort in the ruggedly beautiful Carpathian Mountains of Romania.

“Select Holiday Mountain Club is situated in Bran, nine miles (15 kilometres) from the fairy-tale town of Bra?ov, home to Romania’s most popular ski resort, and within 20 minutes of a wide range of sports and recreational amenities,” said Darren Ettridge, Interval’s senior vice president of resort sales and business development for Europe, Middle East, Africa, and Asia. “The area is better known as Transylvania and the centuries-old Bran Castle, once home to the legendary Count Dracula, is three miles from the resort. This adds a special attraction for visitors to explore.”

On-site amenities at Select Holiday Mountain Club include a restaurant, outdoor swimming pool, sauna, steam bath, exercise room, playground, and barbecue. Nearby Bra?ov is an ideal base for skiing at the four beginner-to-intermediate slopes in Poiana Bra?ov ski resort, trekking in the Piatra Craiului National Park, and touring Bran and Râ?nov castles.

The resort’s 21 units include 10 studios, five one-bedroom, four two-bedroom, and two four-bedroom apartments, all ranging in size from 376 to 1,937 square feet (35 to 180 square metres). Each unit has a kitchen and balcony.

“Select Holiday Mountain Club is an intimate resort that combines majestic mountain scenery, the mystery and legend that is part of the Romanian culture, and sports and activities for every season,” said Florin Voloc, managing director. “We are pleased that our uniquely located resort is part of Interval’s worldwide exchange network.”

The resort is 98 miles (158 kilometres) from Henri Coanda International Airport in Romania’s capital city, Bucharest.

Posted in 2015 Enews - 03/15, Homegrown, Interval International | Leave a comment

Our Vacation Centre

athoc-0414-1We are excited and extremely proud to announce that one of our stars – Rafer Reweti was declared a Finalist in the recent CLIA’s Rising Star Awards. It’s little wonder as all of Our Vacations Centre’s cruise consultants are fully involved with CLIA training throughout the year, and are known to be over-achievers!

In addition to industry training, our exclusive in-house training programs provide a comprehensive overview of tourist hotspots, as well as regular Cruise and Travel Brand updates that focus on specific and upcoming offerings. Continual training on the most up-to-date and innovative systems for effective searching and booking plus effective sales techniques to enable our team to best guide our customers and help them achieve their holiday dreams.

“Information and communication are the corner-stones of our industry, and you can add the ability to paint a picture for our customers.” confirmed Kevin Sharp, CEO. “Through effective training of our team we empower our consultants to offer their suggestions, customising each intricate detail to meet every customer’s needs and desires.”

Our Vacations Centre pride ourselves on the fact that extensive training is available throughout the organisation from the newest recruit all the way up to our CEO, who insists that ‘the more we know the better we can service our customer’.

Posted in 2015 Enews - 03/15, Homegrown | Leave a comment

Members Only Section on the ATHOC Website

Want to access past research, submissions and general documents go to the ATHOC members only section on the website. If you cant remember the access code please contact info@athoc.com.au

Posted in 2015 Enews - 03/15, Australian Timeshare Industry, News | Leave a comment

ASIC RG160 Submissions

ATHOC has a number of submissions with ASIC in regards the RG160 and in particular 30% maximum deposit on purchases. For more information and to read these documents, please go to the member only section of the website. If you are unsure of the password, please contact info@athoc.com.au

 

Posted in 2015 Enews - 03/15, Australian Timeshare Industry, News | Leave a comment

TATOC unveils 2015 conference speaker line-up

tatoc-conf-logoThe Timeshare Association (Timeshare Owners and Committees) has announced the speakers so far lined up for its upcoming 2015 conference.

With a theme of A Time For Change, this year’s conference, organised by Europe’s leading consumer association for timeshare owners, takes place from 6-8 March at the Park Royal Hotel, Stretton near Warrington. The 2015 edition is expected to be the largest conference to date – and the speakers confirmed to date reflect the importance of the conference in the industry calendar.

Speakers include:

  • John Spence – Karma Royal Group
  • Gregory G. Crist – National Timeshare Owners Association
  • Stuart Carrington – Thomas Westcott Accountants
  • Calvin Lucock – RDO
  • Robert Webb – ARDA ROC
  • Geoff Chapman – TATOC
  • Mark Caldicott – TATOC Consumer Helpline
  • Alex Radford – My Lawyer in Spain Group
  • Phil Watson – Worldwide Timeshare Hypermarket

The conference moderator will be timeshare industry stalwart Robin Mills.

In addition to the extensive speaker programme, the opening afternoon of the conference will also feature a joint seminar with European timeshare body the Resort Development Organisation (RDO). The event will include an update from RDO chief executive Paul Gardner Bougaard and TATOC director Geoff Chapman on initiatives that the two organisations have been working on the past 12 months, including the development of timeshare owner exit options.

Delegate places for the conference are still available – http://tatoc.co.uk/tatoc-conference/conference-2015 for more details.

Posted in 2015 Enews - 03/15, Australian Timeshare Industry | Leave a comment

Classic Holidays Wins Best Overall, Best Management Company

PrintClassic Holidays, has been named the global timeshare industry’s Best Overall Company (more than 250 employees) and Best Management Company at the 2015 Perspective Magazine Awards.

Accepting the awards during the 2015 GNEX Conference in San Diego on February 17, Classic Holidays CEO Ramy Filo was humbled by the result.

“It is such an honour for Classic Holidays to be recognised as the global timeshare industry’s Best Overall Company, and the Best Management Company now for the fourth year in a row,” he said.

“It is through our commitment to customer service and member satisfaction that Classic’s true essence as a Management Company shines.

“We are able to take on the challenges faced by each resort under Classic management and turn those challenges into opportunities, for the benefit of the resorts and the owners.”

In 2014, Classic Holidays became Australasia’s largest Resort and Club Management company, servicing over 65,000 member families across Australia and New Zealand and employing over 700 staff, with headquarters on the Gold Coast in Australia and Christchurch in New Zealand.

“At Classic Holidays we are continually innovating, expanding our membership benefits and developing new ways to service our members that meet the demands and expectations of the typical holiday-maker in today’s world.

“Now with over 700 staff across two countries, it is the dedication and motivation of these staff to deliver above and beyond the call of duty that ensures our members enjoy the very best service and the very best holidays through their membership with Classic Holidays.

Posted in 2015 Enews - 03/15, Classic Holidays News | Leave a comment

DAE Scoops Top Honors at Perspective Magazine Awards

DAEDAE, has been named the global timeshare industry’s Best Overall Company with less than 250 employees for the second year at the 2015 Perspective Magazine Awards on February 17.

The leading exchange company was also honored with a fifth consecutive title for Best Customer Services and took out Best Consumer Product for the second year running at the Gala Awards, which were held during the 2015 GNEX Conference in San Diego.

CEO Francis Taylor said the awards were a reflection of the company’s commitment to its customers.

“The Perspective Magazine Awards are the highest honor a timeshare company can receive as voted by the industry, and it is so rewarding to receive these accolades at the industry’s night of nights,” said Mr Taylor.

“Again we have shown that providing a commitment to extraordinary service – putting the member first every time – is what sets us apart as an exchange company.”

DAE has now been awarded with the industry’s Best Customer Service for five years in a row at the Perspective Magazine Awards, cementing its position as the industry’s most customer-focused organization.

In addition, DAE’s expanded Membership Benefits Collection was awarded Best Consumer Product for its flexibility of choice and two optional upgrade benefit levels, as well as adding new incentive and loyalty programs that enhance and add value to the vacation experience.

“We are thrilled to have these honors bestowed upon us,” added Mr Taylor. “Thank you to Perspective Magazine for again providing this successful GNEX platform for the global timeshare industry to come together and collaborate on the future of our fantastic industry.”

Posted in 2015 Enews - 03/15, DAE (Dial An Exchange) | Leave a comment

ATHOC Conference – Gold Coast 7-9 September 2015

ATHOC-Conference15-colourSurfers Paradise on Queensland’s Gold Coast has been announced as the Destination for the 2015 – ATHOC Annual Conference 

Monday 7th, Tuesday 8th & Wednesday 9th September 2015 in the Q1 building in the centre of Surfers Paradise.

This property is known worldwide as the highest building in Australia and the Southern Hemisphere when measured to the top of its spire

Get together with Colleagues from around the world and discuss the good, the bad and the ugly, but walk away with a clear insight on how to move your business forward.

The two day/3 night event will involve numerous speakers from both within and external to the industry. Use this as an opportunity to broaden your mind.

Mark the dates in your diary. If you have any speaker, topic or conference suggestions, please send them through!

Posted in 2015 Enews - 03/15, Annual ATHOC Events, ATHOC Annual Conference | Leave a comment