Hobart Timeshare Resort Emerges as South Pacific Favourite; Injecting Millions into Local Economy


Hobart’s only beachside resort, Wyndham Vacation Resorts Seven Mile Beach has been acknowledged as the favourite destination for holiday-makers in the South Pacific’s biggest timeshare group.

The Tasmanian timeshare resort, which is part of Wyndham Vacation Resorts Asia Pacific’s resort portfolio has won the company’s Owner Satisfaction Award for 2013 taking top honours for overall resort experience, resort staff, check-in, apartment satisfaction and grounds.

The award was based on survey feedback from timeshare owners in the WorldMark South Pacific Club by Wyndham.

There are more than 47,000 timeshare owners in the WorldMark South Pacific Club and of the club’s 24 South Pacific resorts that took part in the survey, Wyndham Seven Mile Beach received the highest honour.

Wyndham Seven Mile Beach resort manager, Kim Millington said the award is a credit to the hospitality and professionalism of the Tasmanian team.

“Over 14,000 vacation owners and their guests holidayed at Wyndham Seven Mile Beach in 2013, which according to research on average spend, equates to an injection of approximately $7.3 million into the local economy,” Mr Millington said.

The data, compiled by research firm AECgroup highlights the significant economic contribution that timeshare makes to the tourism industry.

“On average, timeshare tourists tend to spend more than regular tourists because they don’t have to factor the cost of accommodation into their holiday budget,” said Mr Millington.

Since 2009, the timeshare industry’s national economic output has grown 22.3% to a total of $616.5 million in 2012. The research showed that the timeshare sector eclipsed the broader tourism industry in key growth metrics including occupancy, domestic visitation and visitor spend and satisfaction.

CEO and Managing Director of Wyndham Vacation Resorts Asia Pacific, Barry Robinson said the award is a reflection of the increasing value of the timeshare sector to the tourism industry.

“We are providing a service that people desire and that they can benefit from,” Mr Robinson said. “Australians are starting to understand the benefits of timeshare ownership and as they do, we will continue to grow and perform.”

According to research recently commissioned by the Australian Timeshare and Holiday Ownership Council (ATHOC), 90% of timeshare owners reported satisfaction with their most recent timeshare accommodation and 77% believed their ownership had already saved them money or would do so in the future.

Wyndham Seven Mile Beach has demonstrated why Wyndham Vacation Resorts Asia Pacific is considered an industry leader.

The resort is situated opposite Hobart’s Seven Mile Beach. It boasts eco-friendly, spacious self-contained one, two and three-bedroom apartments plus Presidential and Grand Suites along with world-class facilities and customer service.

“We are one of Tasmania’s best kept secrets, just 20 minutes from Hobart,” Mr Millington said.

Posted in 2014 Enews - 04/14, Australian Timeshare Industry, Wyndham News | Leave a comment

Wyndham April 2014 News

wyndham-logoWyndham Vacation Resorts Asia Pacific Partners With Apollo Motorhome Holidays

Wyndham Vacation Resorts Asia Pacific has partnered with Brisbane based Apollo Motorhome Holidays to trial motor home holidays throughout Australia and New Zealand. Wyndham Vacation Resorts Asia Pacific will offer this unique style of holidaying to Privileges by Wyndham members for a limited period.

Eligible WorldMark South Pacific Club owners can choose between two types of Apollo campers including 2-berth campers and 6-berth motorhomes.

“The partnership with Apollo was a direct result of surveying our vacation owners and asking them how we could further enhance their holiday experiences,” said CEO and Managing Director of Wyndham Vacation Resorts Asia Pacific, Barry Robinson.


Iconic Australian Hotel Joins Wyndham Hotel Group as Ramada Resort Shoal Bay

Wyndham Hotel Group today announced the addition of Shoal Bay Resort & Spa to the company’s expanding portfolio of properties in the South Pacific region.

One of New South Wales’ most historic hotels, the recently refurbished property will be branded the Ramada Resort Shoal Bay and managed through Wyndham Hotel Group’s South Pacific operations.

The hotel is the second joint venture between Wyndham Hotel Group and owner Jay McPhee, who is also collaborating with the company to develop Australia’s first TRYP by Wyndham® hotel, which is set to open mid-2014 in Brisbane’s Fortitude Valley.


Wyndham Announces AWLQ as its signature charity for 2014

Wyndham Vacation Resorts Asia Pacific has announced the Animal Welfare League of Queensland (AWLQ) as its signature charity for 2014.

Through its Wishes by Wyndham philanthropic program, the company will support the AWLQ by organising a number of events, fundraisers, and volunteering and fostering initiatives.

“We are proud to support AWLQ in 2014 for the tireless work they do to provide care, food, shelter and rehoming to animals in need. We look forward to seeing what a positive difference we can make on behalf of this wonderful charity,” said Barry Robinson, CEO and Managing Director of Wyndham Vacation Resorts Asia Pacific.

Posted in 2014 Enews - 04/14, Australian Timeshare Industry, Wyndham News | Leave a comment

Webinars continue to build RCI brand

athoc-0414-9With a growing number of over 50’s taking advantage of the web, using webinars has proved a cost effective way for RCI Pacific to reach members and build on the RCI brand while adding value to the business.

RCI Pacific Director, Andrew Heslehurst said the 50 plus generation’s use of technology has continued to increase substantially each year.

“The world has transformed a lot over the years with new technology rapidly changing the way we do things.  We now book out flight, accommodation and tours from our mobile phones, take photos on numerous mobile devices and share them instantly across the world through social media,” said Mr Heslehurst.

“In today’s fast paced society, webinars allow us to maintain a global presence and provide better support for members in remote locations.”

“RCI acknowledges our members are busy and can’t always get to our various roadshows held throughout Australia and New Zealand.”

“Our members are challenging us to rethink the way we engage them and webinars are a dynamic way to maintain close communication, particularly with our older members without having them spend time and money travelling to a physical location,” said Mr Heslehurst.

Webinars are fast becoming a popular alternative to the customary roadshows provided to RCI members.  The interactive information session covers topics including understanding and maximising Trading Power, how to exchange successfully, understanding RCI Weeks enhancements plus the opportunity to ask questions and get immediate feedback.

RCI Member Education Manager Lynne Maharey said that members were taking the opportunity to update their knowledge of RCI by signing up to regular webinars.

“Each month, we run four RCI webinars while an additional two are held for Wyndham members. Members can learn more about the benefits of timeshare, how to maximise trading power, exchanging successfully and getting the most out of their membership.”

“The webinars are recorded so that those who are unable to attend or wish to refer back to the webinar can do so.”

“Over the past 12 months we’ve seen a 30% increase in members booking our webinars and we’re receiving positive feedback regarding the real time interactive approach.”

“RCI regularly send invitations to our members through webinar platform software. Alternatively it is very simple to book online through,” said Ms Maharey.

Image: A screenshot of Deposit and Trading Power page

Posted in 2014 Enews - 04/14, Australian Timeshare Industry, RCI News | Leave a comment

Inaugural Accor Hotel Awards Night at Pullman Sydney Hyde Park

athoc-0414-10Accor held its annual Accor Hotel Awards night at the Pullman Sydney Hyde Park to recognise and celebrate outstanding individual and hotel performance throughout the past year. We are pleased to announce the Accor Vacation Club winners:

  • Accor Vacation Club Resort of the Year – The Sebel Darling Harbour The Pinnacle
  • Accor Vacation Club Performer of the Year – Ramesh Edumban Senior Assistant Manager, Grand Mercure Pinnacle Valley Resort.
  • Accor Vacation Club Special Contribution Award – IT Department -Daniel Marden, Adrian Maysey, Minette de la Port, Jay O’Brien.

Photo (L to R): Wayne Greenwood – General Manager of Hotels  and  IT Department  Minette de la Port, Adrian Maysey, Jay O’Brien, Daniel Marden.

Posted in 2014 Enews - 04/14, Accor Vacation Club, Australian Timeshare Industry | Leave a comment

DAE Confirms Platinum Sponsorship for GNEX 2015

DAEDAE has announced it will be returning as a Platinum Sponsor of the global timeshare industry’s GNEX Conference in 2015.

The award-winning worldwide vacation exchange company jumped on board to show its support after the hugely successful event held in Florida in February 2014.

“This year’s GNEX Conference in Sarasota, Florida was a relaxed and enjoyable affair, with inspiring content and fantastic networking,” said Francis Taylor, CEO of DAE.

“For DAE, it was an opportunity to interact with so many new entrants into the market – both to share our input with them and also to see what new ideas and ventures they are bringing to the industry.”

DAE won several awards at the Perspective Magazine Awards held at the conclusion of the 2014 Conference, including Best Overall Company (under 250 employees), Best Consumer Product for its free worldwide exchange membership, and Best Customer Service for the fourth year running.

“We were extremely honoured to win such significant awards at this prestigious event, and to have our hard work and dedication to the very best customer service recognised by the industry.

“Now, we are again thrilled to be sponsoring this event and look forward to 2015 in San Diego as another opportunity to come together with friends and colleagues, sharing a common goal in moving this great industry forward.”

The GNEX 2015 Global Meeting of the Minds will be held at the Manchester Grand Hyatt in San Diego, California from 15-18 February 2015.

Posted in 2014 Enews - 04/14, Australian Timeshare Industry, DAE (Dial An Exchange) | Leave a comment

IYC Travel Nominated in AFTA Awards

PrintIYC Travel, Classic Holidays’ dedicated member travel agency, has been nominated in several categories for the 2014 AFTA National Travel Industry Awards.

The industry’s premier awards, run by the Australian Federation of Travel Agents (AFTA), recognise and celebrate the highest achievers in the travel business across Australia.

Gold Coast-based IYC Travel and top performing staff have been nominated in three categories for their achievements over the past 12 months:

  • Best Travel Agency Corporate – Single Location
  • Best Travel Consultant – Corporate – Debbie Schofield
  • Best Travel Agency Manager – Corporate – Lorrelle Barnett

IYC Travel Manager Lorrelle Barnett said it was an honour to be recognised alongside the best in the industry.

“This is the first time IYC Travel has ever been nominated in the AFTA National Travel Industry Awards, and it’s a huge thing to be nominated in three categories,” said Ms Barnett.

“The whole IYC team is to be congratulated – this is such an enormous achievement and it really is testament to the close working relationships we have built with wholesalers and airlines to deliver the best travel deals for our Classic Holidays members.

“We could only get to this stage by receiving nominations from the suppliers that we work with, and we’re up against the best in Australia in the travel industry, so we hope to get enough nominations to go through to the next round.”

Voting for nominees closes on 17 April. Finalists are judged by the AFTA Panel before winners are announced at the AFTA Gala Dinner in Sydney on 19 July 2014.

Posted in 2014 Enews - 04/14, Australian Timeshare Industry, Classic Holidays News | Leave a comment

Dream Holiday Becomes REAL for Classic Escapes Member

athoc-0414-12Staff at Classic Holidays, have helped a new Classic Escapes member turn a once-in-a-lifetime holiday opportunity into reality.

Ricky Villa Real joined the Classic Escapes membership program late last year to take his teenage son to Spain to meet international soccer superstar Cristiano Ronaldo and the entire Real Madrid team.

With only weeks to plan the trip following a letter from the Real Madrid club inviting Mr Villa Real and his son to meet the stars, Classic Holidays’ dedicated Member Services team pulled out every stop to ensure the opportunity would not be missed.

Classic Holidays staff helped us organise the trip and before we knew it we were shaking hands with Cristiano Ronaldo,” said Mr Villa Real.

“We were very impressed with the dedication of Classic Holidays staff in making our holiday the best experience possible.”

Operating on a tight family budget, Mr Villa Real was only able to afford the trip of a lifetime thanks to his Classic Escapes membership.

The main driver behind the Real family joining Classic Escapes was to give their son this opportunity before undergoing an operation later this year that could potentially leave him in a wheelchair.

Classic Holidays staff also included a visit to Mr Real’s home town in Spain where he was born, making the trip even more special for father and son.

“Through the Classic Escapes Membership Program, our members have been able to turn a dream holiday opportunity into reality,” said Chief Operating Officer, Carole Smith.

“It’s testament to the level of service we are known for at Classic Holidays to make their holiday experience better in any way that they can.”

Posted in 2014 Enews - 04/14, Australian Timeshare Industry, Classic Holidays News | Leave a comment

Accor Announces Student Design Winners for New Ibis Staff Uniforms

athoc-0414-13Accor has announced the winners of its landmark fashion competition, Style Our Threads, with two of Australia’s best young fashion students’ designs selected as the new looks for Ibis staff uniforms.

The competition is a first for the hotel industry in Australia and Accor aims to have front-of-house Ibis staff wearing the new designs across each of the three hotels in the group from early 2013.

The competition, which launched in June, challenged students from leading Australian fashion school, Whitehouse Institute of Design, to create new design concepts for uniforms to be worn by staff in the three hotel brands which will comprise the all-new Ibis family. The hotels are Ibis Budget (formerly Formule 1), Ibis Styles (formerly All Seasons) and the current Ibis hotels, which will be modernised as part of Accor Hotel Group’s global rebrand program.

The top five designs in each hotel category were selected by Accor and the senior Whitehouse academic team along with one of Australia’s most popular designers, Charlie Brown, who provided expertise from her distinguished fashion career, to mentor the students through the design process. The designs were handed over to the Ibis Australia Facebook community to vote for their favourites and decide Ibis’ new look. More than 5000 votes were counted during the voting period.

Winners Bethany and Sarah will now work with Accor to progress a sample of their uniform designs through the manufacturing process including working with Ibis staff across the business to gather feedback on design elements, wear, comfort and practicalities.

Simon McGrath, COO Accor Pacific said, “As part of our imminent rebrand we are committed to exploring innovative ways to add to our staff and customer experiences at our hotels. We have been delighted with the enthusiastic response to the Style Our Threads competition and pleased to have been able to showcase the high level of design talent possessed by Whitehouse Institute of Design students. The work we have seen has been of a high standard and the winning designs reflect the creative vision we have for Ibis. We are excited about having the uniforms produced and look forward to seeing our staff wearing their new uniforms next year.”

- Accommnews

Posted in 2014 Enews - 04/14, Accor Vacation Club, Australian Timeshare Industry | Leave a comment

Interval International’s integrated marketing campaign wins two prestigious awards

ii-logoInterval International has been recognized with two awards for its integrated marketing campaign: a gold Spotlight Award from the League of American Communications Professionals and a platinum MarCom Award from the Association for Marketing and Communications Professionals. Interval shared these awards with Mountain View Group Ltd., a strategic creative communications agency that produced the winning video campaign.

“We are pleased to have partnered with Mountain View Group to develop our innovative approach to engage current owners, as well as educate future buyers about shared ownership,” said Jan Wyatt, Interval’s vice president of corporate marketing. “The seven informative videos work together to present the advantages of owning your vacation and enjoying the many year-round benefits of Interval membership.”

The League of American Communications Professionals Spotlight awards honor best-in-class practices and drew more than 1,500 entries from 12 countries, representing a broad range of industries and organizational sizes.

The Association for Marketing and Communications Professionals MarCom awards, one of the largest of its kind with about 6,000 entries per year, recognizes concept, writing, and design of print, visual, audio, and web materials and programs.

“We created a campaign that combined strong visual and narrative elements, and it’s extremely gratifying that the judges from both competitions agreed,” said Simon Umlauf of Mountain View Group.

Posted in 2014 Enews - 04/14, Australian Timeshare Industry, Interval International | Leave a comment

Our Vacation Centre

athoc-0414-1Our Vacation Centre does it again! Their extensive list of options available for their customers has just expanded to incorporate a wide range of hotel and resort properties. That’s right, customers can now discover a whole world of additional experiences from the high end Hilton, Shangri-La, Fairmont, Marriott and Ritz-Carlton’s to the more modest Holiday Inn, Courthouse, Best Western and beyond. Of course, this is in addition to Our Vacation Centre’s well known benefits, that see their customers cruise in luxury and travel in style, throughout the world each and every day.

“We take pride in meeting our customer’s expectations,” says CEO Kevin Sharp, “and where we can, exceed them. That’s why we expanded our options to include more Resorts and Hotels. The whole customer experience reflects on us, so we want to make it one amazing holiday. Ultimately, we create dream holidays for each and every customer who books with us… of course we want the sale, but ultimately we also care about the person or family behind any booking, and that’s why our customers keep coming back.”

Our Vacation Centre is continuing their innovative ideas and systems to give customers more choice, better value and a more personal, unique experience that facilitates their needs and desires. Is it any wonder that they are one of the leading lights in the holiday and leisure industries?!

Posted in 2014 Enews - 04/14, Around the World, Australian Timeshare Industry | Leave a comment