Running With Horses Nepean Country Club Resort - Conference Facilities Enjoyed Graeme Bowman at the Conference? Want to improve your skills with ViewPoint? Ready for more Complaints Handling Training? Want to know how to work closely with your local Tourism Organisation? These are just a few areas to be covered during the 2 day seminar. For more information contact the ATHOC office at info@athoc.com.au More information will be sent out shortly. Cost: Early Bird - Member - $230. Non Member - $280 inclusive of Morning and Afternoon Tea, 1 x Breakfast, and Awards Dinner. |
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31st October – 5.30pm for 6pm start Surfers Paradise Bowls Club
(Gold Coast Commerce Club) Includes bowling and tuition ABSOLUTE SPECIAL ONE OFF PRICE OF $10 PLUS a FREE BBQ and drink (1). Prize for best dressed team! RSVP by 24th October - Contact us for a registration form. |
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In Support of the ATHOC Foundation This years tournament will see a capped team of 144 players tee off in an Ambrose event at the Lakelands Golf Course on the Gold Coast. The tournament will also feature a luncheon and presentation function where you can mingle with special guests and vie for the fantastic prizes. For more information go the events area at www.athoc.com.au. |
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President: Ramy Filo – CEO - Classic Holidays
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Timeshare Tourism heavy weights from around the globe descended on Denarau Island in Fiji for the Australian Timeshare Industry’s Annual Conference and Awards. The Progressing Together in the Pacific conference brought together more than 130 from Australia, New Zealand, Fiji, China, Singapore, the United States and Canada to discuss current issues being faced in the Timeshare industry. “The speakers chosen were industry and opinion leaders from across the globe so that the delegates were entertained, informed and able to take plenty back to their business and organisations,” said ATHOC General Manager, Laura Younger. A standout of the many keynote speakers at the conference was Mr Graeme Bowman. Graeme spoke under the guise of an industry expert and took the audience with him on a hilarious journey that showed on the faces of the audience the 'expert's' credibility gets stretched to breaking point. Graeme Bowman is also a certified Lateral Thinking Trainer, accredited by the De Bono Institute, and was highly entertaining with his keynote address, ‘How to Suck Great Ideas out of Your Head', which hones in on the attitudes and skills needed to create innovative ideas – the sort of ideas that save money and make money. Special congratulations go to ATHOC award winners Denise Price from Classic Holidays who received the National Award for Professionalism and Andrew Heslehurst from RCI receiving the National Recognition Award. Charisse Cox, MD Group RCI Pacific was presented with the Outstanding Service to the Fiji Timeshare Association, and the NZHOC Recognition Award for 2008 was presented to Hilary MacLeod in belated recognition of his enormous contribution to the NZ timeshare industry in the I980’s and early 1990’s. The conference was a huge success overall with the next to be held on the beautiful Gold Coast in Australia, on Sunday 13, Monday 14, and Tuesday 15th September, 2009. Make sure you put the date into your diary. To read the full recap visit the news section on our website. Photos (L to R): Graeme Bowman, Stuart and Roz Ockenden, Carmel, Michael and Francis - Dial An Exchange, Ramy Filo and Andrew Heslehurst, Dancers, Ramy Filo and Denise Price - Classic Holidays - Winner: National Award for Professionalism, Conference Golf Day: Ross, David and Clive - Wyndham Vacation Resorts Asia Pacific
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Charisse Cox has been appointed Managing Director of Group RCI Pacific, and will be responsible for leading Group RCI’s business in the region, reporting directly President and CEO of Group RCI Geoff Ballotti. Charisse joined Group RCI in 1986 and has held various leadership roles within the company, including Business Development Leader and Key Client Manager. Her responsibilities included, and will continue to include, managing Group RCI’s relationships with key affiliates in Australia, New Zealand and Fiji, as well as actively seeking out and assisting new timeshare participants. During her twenty plus year tenure with Group RCI, Charisse has led numerous initiatives to help grow the Pacific region of the company. The long-term relationships she has built over the years, combined with her understanding and knowledge of the industry, have greatly enhanced Group RCI’s profile in the Pacific timeshare community. Charisse has been recognised for her contribution to the industry on numerous occasions, and is the perfect choice to head up the company as Group RCI continues to grow and diversify their business. |
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PAY TV What type of Pay TV or movie options do you use in your resort? Korora Bay Village Resort are presently considering installing Austar into rooms, however, the installation cost is higher than anticipated and the monthly fees are excessive. If you have any helpful information it would be most appreciated, please email Stephanie. RELEIF MANAGERS We have had a request for information on whether resorts use a relief management service during management absence or if any managers would be interested in relief management? Please email info@athoc.com.au |
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Wyndham Vacation Resorts Asia Pacific Sydney recently completed extensive renovations culminating in a property wide revamp with, a brand new lobby and several luxuriously opulent Sky and Presidential Suites on the top two floors. Boasting rooftop spas and unparalleled central Sydney views, Wyndham Vacation Resorts Asia Pacific Sydney is now, more than ever, the ultimate urban vacation ownership resort. One of the more radical renovations has seen Wyndham Vacation Resorts Asia Pacific Seven Mile Beach turn into an architectural feast of organic buildings, private zones, and community spaces. The existing apartments have been complemented by new accommodation options ranging from enticing one-bedroom units through to magnificent three-bedroom Presidential Apartments. Replete with a new reception, two new spas, new playground, new guest lounge with integrated BBQ area and an upgraded gym and pool complex, the resort is completed by extensive native landscaping, showcasing indigenous food plants. Whilst not a renovation, our newest development, Wyndham Vacation Resorts Asia Pacific Coffs Harbour is also well underway. With the foundations down, the innovative low-rise tower structure taking shape and the resort’s first prototype unit now complete, the property certainly has heads turning. When completed in August 2009, Wyndham Vacation Resorts Asia Pacific Coffs Harbour will be the first purpose-built vacation ownership property since Wyndham Vacation Resorts Asia Pacific Kirra Beach. |
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Wyndham Vacation Resorts Asia Pacific has continued its rapid growth throughout Asia Pacific following the launch of the newly developed Wyndham Vacation Resorts Asia Pacific Wanaka on New Zealand’s South Island. The brand new deluxe apartments, purpose built for WorldMark South Pacific Club by Wyndham Owners, have been constructed adjacent to Mt. Aspiring Hotel, Lake Wanaka, itself managed by Wyndham Vacation Resorts Asia Pacific. According to the company’s CEO, Barry Robinson, the hybrid model of offering accommodation for both WorldMark South Pacific Club Owners as well as the general public is the key to its rapid growth. “We have evolved the traditional timeshare concept into the much more flexible Vacation Ownership concept where members can use Credits purchased to holiday at any one of our now 18 resorts across the South Pacific region,” Mr. Robinson said. “That, combined with our hybrid approach, where we also offer hotel rooms and suites to the general public, means we have two revenue streams which protect us from industry fluctuations. It’s a very robust business model.” Mr. Robinson said that while some competitors’ development portfolios were being devalued, Wyndham Vacation Resorts Asia Pacific continued to remain highly active as a resort development and management company. The Wanaka resort is only 40 minutes from the world-class ski resorts of Treble Cone and Cardrona and provides WorldMark South Pacific Club’s Owners with access to the company’s first ski destination. It is also only a short walk from the pristine shores of Lake Wanaka and only two minutes from Lake Wanaka village and a one hour drive from Queenstown.. “Strategically, the Wanaka region fits our portfolio perfectly. It provides us with our first ski destination in the South Pacific region yet it is also famous as a year-round adventure destination,” Mr. Robinson said. The resort offers a range of studio, one, two and three bedroom luxury apartments as well as a gymnasium, heated pool with water slide, spa pool, steam room and the fully refurbished Rafters Restaurant and Bar. |
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Two new affiliates in Florida for Group RCI The strategic location of the properties allows easy access to Walt Disney World and other theme parks and attractions. Vista Royale has 248 units in two 16-storey towers. Facilities include a swimming pool, clubhouse, bar and a games room for children. The Mediterranean-style Encantada incorporates a series of two- and three-bedroom town houses. Amenities include an outdoor pool, clubhouse, a spa tub and playground. The resort also has a private lake. OTE Sept 2008 Boost for faith tourism timeshare resort in Jordan Developed by the Abu-Dhabi-owned Global Management Group, the resort is aiming to become the country’s leading destination for religious tourists. Situated 15 kilometres from the Dead Sea, it is a 30-minute drive from the capital, Amman. The development will include a 300-room property and spa with 75 units allocated to a timeshare programme. Residents and guests will be able to use the resort’s various restaurants and leisure facilities. OTE Sept 2008 |
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Police have closed sales decks pedalling Discount Travel Membership Clubs (DTMCs) at four locations in Tenerife. The decks were operated by a company called Club Class Concierge. In other developments, the police shut down two re-sale companies – Travel Gold Internacional 2004 SL and Innovate in Time SL – based in Benalmadena on the Costa del Sol. The principals are being sought by the authorities. Police have also arrested a French national on charges of fraud, falsifying documents and conspiracy in relation to a timeshare re-sale business. He was arrested in northern Spain although he was operating primarily out of Tenerife. His companies comprise: Isla Linda Canarias SL; Consultancy Group Europe SL; Alabama Development Ltd; Masol Communicaciones SL; Larimar Ltd; Thompson Investment Branco; Discovery Planet SL and Alma Financial Investment SL. Over a seven-month period, it is alleged that his activities cheated consumers out of 272,000 euros. Through its Enforcement Project in Spain, OTE works closely with the police and other agencies. OTE September 2008 |
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HMAA - Workplace Relations Bulletin - No.19 AIRC Statement - Friday, 12 September 2008 The AIRC has released a statement which deals with award modernisation and in particular the exposure drafts of the priority modern awards. In summary, the Commission has decided that a single new award - the Hospitality Industry (General) Award 2010 - will cover all businesses and employees in Australia's accommodation industry (including hotels, motels, resorts and many others), pubs, taverns, cafes and restaurants (and potentially also licensed clubs) from 2010. The decision can be found by clicking here. The decision is very disappointing considering the substantial written and oral submissions provided to the Commission by the HMAA seeking for accommodation business to be treated as a separate industry from businesses engaged in the sale of liquor, gaming and/or food. In its statement the AIRC said: Draft New Award |
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EVENT: Don't forget about Barefoot Bowls 
EVENT: Australian Timeshare Industry Golf Open - Friday 27th February 2008
HOME GROWN - World's best fly in for ATHOC annual conference
HOME GROWN: New MD for Group RCI Pacific
HOME GROWN: Assistance Required!
HOME GROWN: Renovation Wrap at Wyndham Vacation Resorts
WORLD AROUND US: Group RCI News
GREEN NEWS: Police shut down DTMC sales decks in Tenerife
BUSINESS: Special Alert - Award Modernisation
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