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2018 Conference Program

Theme - Dealing with Disruption

DRAFT PROGRAM - Please check back for updates.

Monday 10th September 2018

Time Session
4.00 - 4.45pm Board Update
4.45 - 5.00pm ATHOC AGM
5.30 - 7.30pm ICE Breaker Parry at Wyndham Denarau Beachfront


Tuesday 11th September 2018

Time Session Speaker/s
9.00 - 9.20am Opening tba
9.20 - 10.00am Friend or Foe - Digital Travel Trends & What's New in the Travel Tech Space - Exploring global travel trends, what's new in the tech space and how working with Expedia can help you capitalise on there Expedia
10.00 - 10.30am Customer Service; Unforgettable Experiences - what does or can timeshare do differently? Facilitator: Mark Stephenson, Classic Holidays

Panel:

Warren Cullum, Wyndham Destinations;
Brett Becker, Accor Vacation Club;
Kit Whalley, Interval International

10.30 - 11.00am Morning Tea
11.00 - 11.20am Asia Pacific Resort Development Organisation (APRDO) - Newly formed and based out of Singapore, Bill will bring us all up to speed on the role of APRDO Bill Minnock, Marriott Vacation Club
11.20am - 12.00pm Golden Opportunity, Timeshare Meets Asia - how timeshare can tap into one of the fastest growing tourism regions in the world Facilitator: Jonathan Mills


Panel:
Joe Hickman, Interval International;
Kieran McKenna, Wyndham Destinations; Alicia Price, Accor Vacation Club;
Mark Alison, Marriott Vacation Club

12.00 - 12.30pm The View from the Boardroom - What is happening in the World of Timeshare Facilitator: Joe Hickman

Panel:
Barry Robinson, Wyndham Destinations;
Craig Wood, Accor Vacation Club;
Ramy Filo, Classic Holidays;
Bill Minnock, Marriott Vacation Club;
Mark Henry, ULTIQA

12.30 - 2.00pm Lunch Break Sponsored by Interval International

2.00 - 2.45pm Changes to RG160 – What does it all mean? What impact does this have on sales: What impact does this have on sales; and how are we managing the process and the reputation of the industry through this change.

Facilitator – Ramy Filo, Classic Holidays

Panel
Legal -
Tim Wiedman, McCullough Robertson

Sales Impact -
Jason Bavister, Wyndham Destinations;
Mark Ludbrook, Accor Vacation Club;
Mark Stephenson, Classic Holidays and
Mark Alison, Marriott Vacation Club.

2.45 - 3.15pm Crisis Communications

Angie Christofis, Wyndham Destinations
3.15 - 3.30pm Afternoon Tea

3.30 - 5.00pm Team Building Exercise - Be casual and comfortable! Not telling Where

5.30 - 7.30pm Hard Rock Cafe - Denarau Marina


Wednesday 12th September 2018

Time Session Speaker/s
9.00 - 9.50am A word from HR - Talent Mindset; talent acquisition/recruitment/retention; how to attract talent to the industry Panel session -
Bruce Harkness, Wyndham Destinations;
David McCullough, Accor Vacation Club

9.50 - 10.30am

“The art of the sale in Asia, and the opportunity for the Pacific region.” Mark Carney, OBE
Carney Group
10.30 - 11.00am Morning Tea


11.00 - 11.30am Traditional Timeshare Products – Meeting the Needs of the Consumer? Crisis/contingency/winding up. How do you go about it? How to exit a scheme? What happens if week’s owners leave the week to the Resort
Facilitator: Carole Smith, Classic Holidays

Panel –
Liam Crawley, Wyndham Destinations,
Mark Tull, Director: Island Palms and
Tony Houlahan, GM: Mariner Shores Resort
Ramy Filo, Classic Holidays

11.30am - 12.00pm Consumer Travel Behaviour – how has it changed? what is timeshare doing to address and adapt to those changes? Understanding what the major trends are and dealing with strategies to stay ahead. Short stay or long stay, market affordability and competitiveness. To what extent do the products need to be innovated or re-designed to cater for the upcoming demographic segments?

Panel -
Mark Rice, Accor Vacation Club;
Matt Taplin, Wyndham Destinations;
Paul Gardiner, RCI
12.00 - 12:30pm What if?? A facilitator will get the audience moving by asking What if Questions of the Audience. Ie What if we are now in 2045. How does timeshare look? Would need to have some set up and ready.

Facilitator: Ross Nicholas
12:30 - 2.00pm Lunch

Sponsored by RCI
2.00 - 3.00pm Changing trends in Guest Intelligence data - the importance of online feedback, how the winners manage guest feedback and a 'state of play' analysis of the timeshare sector

Avril Carter, Reviewpro

3.00 - 3.30pm Afternoon tea


3.30 - 4.00pm What is happening in the life of Strata?

Trevor Rawnsley, ARAMA
4.00 - 4.20pm “Mid-Life Oasis” - How to re-align, re-inspire and re-launch yourself when you hit life’s lulls.

Sam McCool
4.20 - 4.30pm Wrap Up

7.00 - 10.00pm Coco Palms at the Westin for a magnificent Lovo feast, dancing and Awards night

ANNUAL GOLD SPONSORS