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Speakers

Line-up so far...

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Barry Robinson
Wyndham Vacation Clubs
President and Managing Director, International Operations

Barry Robinson serves as President and Managing Director of International Operations for Wyndham Vacation Clubs, overseeing operations of the company’s timeshare business outside North America. He served as president and managing director of Wyndham Vacation Resorts Asia Pacific for 14 years, driving significant property acquisitions and enhanced resort developments, including growing the business to become the world’s largest vacation ownership development operation outside North America. He was also responsible for leading Wyndham Hotel Group’s growth across South East Asia and the Pacific Rim. Under Barry’s leadership a renewed customer focus was instilled across both businesses. The service culture that Barry continues to emphasize across Wyndham Vacation Clubs is to create personalised and memorable experiences at every customer touchpoint.

Barry leads the international growth strategy for the company’s seven vacation clubs: CLUB WYNDHAM®, WorldMark® by Wyndham, CLUB WYNDHAM® ASIA, WorldMark South Pacific Club, Shell Vacations Club, Margaritaville Vacation Club® by Wyndham and WYNDHAM CLUB BRASIL(SM).

With more than 30 years’ hospitality experience, Barry served in a number of leading industry roles covering management, operations, development, branding and franchising. He has held a number of senior leadership positions in the Asia Pacific region for some of the world’s largest hospitality companies, including Swiss-Belhotel International, Swissôtel Worldwide Partner Hotels and Choice Hotels International.


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Tim Wiedman - Partner, McCullough Robertson

Tim is an expert financial services and managed investments lawyer. He has extensive experience in all areas of funds management and financial services law, including structuring and establishing unregulated, unregistered and registered managed investments schemes, advising on Australian financial services (AFS) licensing requirements and assisting clients obtain or vary an AFS licence.

Tim acts for a variety of wholesale and retail fund managers, including timeshare schemes, property trusts, equities funds, hedge funds, income funds, serviced strata schemes and agribusiness schemes, as well as other financial services clients such as insurers, stockbrokers, foreign exchange and derivative traders financial planners.


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Ross Nicholas
Wyndham Destinations
Senior Vice President PR, Communications and Corporate Marketing

Ross Nicholas, SVP PR & Communications and Corporate Marketing, joined Wyndham Destinations in 2004 as a marketing and public relations consultant. In 2006 he started with the company full time as Director of Direct Marketing.

During his time at Wyndham, Ross has been responsible for several departments including Campaign Management, Creative Services, Database Management, PR & Communications, Sponsorship & Events, Field Marketing and Corporate Marketing.

With over 40 years’ journalism, marketing and public relations experience working with market leading brands, Ross brings a wealth of experience and knowledge to his role.

Ross is an innovative and strategic leader who has been recognised for his significant contribution to the vacation ownership and hotel industries as the recipient of the 2014 Australian Timeshare and Holiday Ownership Council’s (ATHOC) Outstanding Contribution to the Industry Award.


Kieran Mckenna
Wyndham Destinations
Senior Vice President Sales and Field Marketing

Kieran McKenna began his role as the Vice President of Sales for Wyndham Vacation Resorts Asia Pacific (now Wyndham Destinations Asia Pacific) in 2013. In this role, Kieran leads a team of more than 400 sales employees located at Wyndham Corporate Centre on the Gold Coast, as well as a further 17 sales sites spread across Australia, New Zealand, Fiji, Thailand and Indonesia.

Kieran has a clear passion for sales and the vacation ownership industry. He started at Wyndham Vacation Resorts Asia Pacific in 2000 and later rejoined in 2007. During his time at Wyndham, Kieran has had an impressive career that has seen him progress through the sales ranks in various roles including Sales Representative, Sales Manager, Project Director and, most recently, Regional Sales Director.

He has also been recognised for his outstanding sales achievements with numerous company awards, including President’s Club, the company’s most esteemed sales accolade. Kieran’s extensive experience and in-depth knowledge of the company, product and programs, makes him a highly effective sales leader.

Kieran has enjoyed a successful career within the vacation ownership industry, previously working for Accor as the Regional Sales Manager and Marriott Vacation Club International as the Executive Sales Manager.


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Bruce Harkness
Wyndham Destinations
Senior Vice President Human Resources

Bruce Harkness was appointed Vice President of Human Resources (HR) in 2013 and leads a team of 18 dedicated HR professionals. The HR team covers an entire suite of services including talent attraction, learning and development, workplace health and safety, coaching, workforce planning, and policy and procedure development.

During his extensive career, Bruce has worked for a number of large hospitality companies both locally and overseas as a key member and advisor to leadership teams and CEOs, providing the tools to achieve KPIs and financial results. Prior to his role with Wyndham, Bruce was employed with Toga Hotel, Movenpick Hotels, Kempinski and the Rezidor Group, where he developed and implemented HR strategy and solutions. Bruce holds degrees in management, executive coaching and mentoring.


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Matt Taplin
Wyndham Destinations
Senior Vice President Hotel & Resort Operations

Matt Taplin joined Wyndham in late-2012 as Senior Vice President of Hotel & Resort Operations, bringing with him more than 25 years of hotel industry experience. In his role with Wyndham, Matt is located at the Wyndham Corporate Centre on the Gold Coast in Australia and is responsible for the hotel operations and the property development teams for both the hotel and the vacation ownership divisions.Wyndham manages or owns over 40 hotels and resorts across the South Pacific and South East Asia.The owned and managed hotels in the portfolio include pure hotel management contracts, management letting rights in strata environments and owner/operator operations.

Matt joined Wyndham after relocating from New Zealand where his previous role as Vice President of Operations at Millennium & Copthorne Hotels New Zealand Ltd saw him responsible for the overall operation and performance of 30 owned, managed or franchised hotels across New Zealand.Prior to that, Matt held both Area Manager and General Manager roles in New Zealand.

Matt is a Graduate of the Australian Institute of Company Directors and is a licenced Real Estate Agent.


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Mark Tull
Island Palms Resort

Mark Tull has been around and in Timeshare since 1992. He has managed 3 resorts over a period of 10 years, been on the board of 2 resorts, and has been a long term previous Chair of Island Palms Resort in Far North Queensland. He and his family are active timeshare owners and users.

Mark has external company directorships, and is the current President of Southport RSL Memorial Club Inc. He is a past Fellow of the Australian Institute of Management and is a volunteer rural firefighter in Queensland.

Mark was the last Treasurer of the Queensland Branch of the RSL. He has owned and operated his own Internet Marketing Agency since 2005 and has been a speaker and moderator at various Internet conferences in that time.

Magnetic Shoals Limited (Island Palms Resort) is currently formulating exit planning for the resort.


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Angie Christofis
Wyndham Vacation Clubs Asia Pacific
Director of Public Relations

Angie Christofis is a PR and communications specialist with more than nine years’ experience in the hotel and timeshare industry. As Director of Public Relations for Wyndham Vacation Clubs Asia Pacific, she leads projects in the areas of strategic communications, public relations and marketing for two vacation clubs – CLUB WYNDHAM®️ ASIA and WorldMark South Pacific Club, along with over 40 managed hotels and resorts across the Asia Pacific. In addition to her expertise in PR strategies and communications, Angie is experienced in emergency preparedness and crisis communications response. Angie holds a Master’s Degree in Creative Writing from Canberra University.


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Warren Cullum
Regional Director of Operations - QLD, VIC and Fiji
Wyndham Vacation Clubs Asia Pacific

ith more than 20 years’ experience in the hospitality industry, Warren Cullum possesses a comprehensive background in resort and restaurant management. Warren has served as a Regional Director of Operations – Queensland, Victoria and Fiji for Wyndham since 2017. Prior to this, he was the group’s Area Manager for Queensland. Warren oversees more than 19 properties within the portfolio under four brands including boutique hotels, inner city hotels, MICE resorts, timeshare resorts and mixed-use resorts. A member of Wyndham’s Asia Pacific senior leadership team, Warren is passionate about customer experience and team engagement.


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Avril Carter
Sales Director for Australasia
ReviewPro

As Sales Director for Australasia at ReviewPro, Avril’s passion is Guest Intelligence in the Australasian hospitality industry. She is committed to helping her clients deliver exceptional guest experiences, and ultimately boost profits and bookings.

Responsible for leading and developing the sales and growth of ReviewPro in Australasia, Avril works with both accommodation and tourism brands to help them gain and act upon the unique insights provided via ReviewPro’s Guest Experience Improvement Suite.

Avril has more than 20 years experience in hospitality and travel in Australia and Europe, including strategic roles at TripAdvisor, Orbitz Worldwide, and Mandarin Oriental Hotel Group.

Frequently participating at key hospitality industry events and conferences including Tourism Industry Council conferences and the Australian Revenue Management Summit, she is also a regular guest lecturer at University of Queensland Business School.


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Alicia Prince
President Director
Accor Vacation Club


Alicia Prince is the President Director for Accor Vacation Club Asia responsible for the growth and strategic direction of the company in the Asia region.She also has a seat on the Accor Vacation Club leadership committee in Australia and is a successful graduate of the AccorHotels leadership program Asia-Pacific.

Alicia commenced her career in Timeshare with Accor Vacation Club in 2007 and prior to her appointment of President Director in 2015 was the National Operations Director for Accor Vacation Club Australia.

In addition to her experience with Accor Vacation Club, Alicia has held a number of senior management positions during her career in the telecommunication and pharmaceutical industries.

Alicia's passion for travel and people created the perfect synergy with the Timeshare Industry and she continues to be as enamoured with the industry as she first was 11 years ago.Alicia is a proud advocate for the benefits of Holiday Ownership and takes great pleasure in seeing how much the industry has evolved over recent years and is excited about the endless possibilities the future holds.


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Mark Rice
General Manager, Finance
Accor Vacation Club

Mark Rice is the General Manager Finance for Accor Vacation Club, and has been since joining in 2012. He leads a team of more than 30 finance employees providing centralised support services and is responsible for all aspects of accounting and finance for the Club, Developer and Consumer Finance businesses of Accor Vacation Club, both in Australia and Indonesia.

Mark has over 20 years' experience as a senior finance executive in hospitality, tourism and related businesses in the Asia Pacific region. Prior to joining Accor Vacation Club, he commenced his career on the Gold Coast as a Management Trainee at the Ramada Hotel, before being permanently placed in a finance position. Since then, Mark has worked for a number of international operators, including a decade at Starwood Hotels and Resorts where he worked in Australia, Fiji, Macao and the Maldives. Mark’s initial introduction to the Vacation Ownership industry was through a stint as CFO of ICE Vacations before joining Accor Vacation Club. Prior to his current position, Mark’s experience has covered most aspects of Tourism and Hospitality including Hotels, Resorts, Golf and Country Clubs, Cruise and Travel and Retail Centres as well as being a director of the Body Corporate of the Integrated Resort development on Denarau Island in Fiji.

Mark is a member of CPA Australia and a Certified Member of Governance Australia.


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Brett Becker
General Manager, Club Operations
Accor Vacation Club


Brett Becker is the General Manager of Club Operations for Accor Vacation Club, and primarily responsible for all Member activity, engagement and experiences within the Club.Through effective inventory management, coupled with strong affiliate partnerships, he is responsible for ensuring Accor Vacation Club maintains high Member engagement.

With over 20 years’ hospitality experience, Brett has worked through many operational and management areas, primarily focussing on Finance and Business Development, across several hotel brands in Australia and Papua New Guinea, including InterContinental Hotels Group, Starwood and Voyages.He has also acted as Company Secretary for a hotel owner, and currently sits on the Board of ATHOC as an alternate Director.


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Mark Ludbrook
General Manager Developer Operations
Accor Vacation Club

Mark is General Manager Developer Operations Accor Vacation Club, where he is responsible for driving revenue and operational efficiency across the sales and marketing platforms.

Mark is excited to be back in the Holiday Ownership industry. Working for Accor Vacation Club between 2003-2008 as a successful sales leader, he returns to the industry after 10 yrs with subscription TV giant Foxtel. The past decade Mark has been leading various sales and revenue driving channels for the company, including retention, change, sales and completions. Leaving as Head of New Customer acquisitions at the end of 2017 Mark had completed his MBA through Foxtels corporate sponsorship program.

Prior to this Mark was a 5 time Paralympics Athlete for Canada. Winning a number of medals in both the Winter and Summer games. After years of coaching and being coached Mark believes transformational leadership is the secret to his success. Investing in leadership capability is how companies will flourish in a constantly disruptive marketplace.


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David McCullough
Director of Talent & Culture
Accor Vacation Club

Often referred to as a gracious host but a demanding guest, David McCullough is suited to his role of Director of Talent & Culture with Accor Vacation Club. New to the travel and hospitality industry David has shaped his career across various industries including Entertainment, Telecommunications, Outsourcing, Financial Services, Television and Government. David is a Human Resources generalist with significant experience in Mergers and Acquisitions, Industrial Relations, Change Management and Work Health and Safety.

Now on his third vocation, David has gained a wealth of commercial Human Resources experience over the past 15+ years working locally as well as internationally (New Zealand, South Africa, the Philippines and the United Kingdom). Originally from New Zealand David studied at the Victoria University Management School in Wellington NZ, where he attained a commerce degree in Industrial Relations, Human Resources and Management.

David is situated on the beautiful Gold Coast, where he has resided with his wife and three children for the past 11 years. He loves adventure sports, travel, being outdoors and is a diehard All Black and Hurricane supporter.


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Trevor Rawnsley
Chief Executive Officer
ARAMA

ARAMA is the Peak Industry Body which represents the interests of people who are involved in Management Rights. As CEO, Trevor is responsible for the financial performance of the association, member liaison and operational advice. Also responsible for Corporate Partner/Sponsorship liaison, organising Branch, State and National committees and producing members educational and information events.

As CEO, Trevor is also responsible for liaising with Government representatives and other key industry stakeholders and for facilitating submissions to Government.


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Bill Minnock
Managing Director Asia Pacific
Marriott Vacations Worldwide (‘MVW’)

Bill Minnock is Managing Director Asia Pacific for MVW. The company has three resorts in Thailand, one resort in Surfers Paradise Australia and one in Bali, Indonesia. It has Marketing & Sales operations in these countries plus Japan, China and Hong Kong. He joined MVW Asia Pacific in September 2014 and has been focused on expanding the company’s footprint in the region.

Prior to his current role, Bill worked for Marriott International for 31 years in numerous leadership positions. He has extensive experience in real estate development and led MVW’s Resort Development group from 1994 to 2001. He has extensive experience in Asset Management, Architecture and Construction and Finance. He has also worked in a variety of hotel operations positions, including being the SVP Global Operations Services from 2010 to 2014 and was the GM of the Bethesda Marriott hotel.

Bill is actively involved in establishing the regional timeshare organization for the Asia Pacific region and is President of the recently launched Asia Pacific Resort Development Organisation.

From January to July, 2014, he served as Executive in Residence for the School of Hotel Administration at Cornell University and lectured at the Cornell and George Washington University. He currently is the President of the Cornell Hotel Society Executive Board.

He attended Cornell University, received a Bachelor’s degree in Hotel Administration and an MBA.

Bill and his wife Debra have five children and currently reside in Singapore.

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