President – RCI Exchanges
Olivier will give the delegates a Global perspective from the position of an Industry leader and where he see’s the future, as well as his key observations 6 months into the role. Olivier Chavy serves as President of RCI Exchanges, the global leader in vacation exchange. With 30 years of experience in international hospitality and executive leadership, Chavy is responsible for the strategic direction, operation and growth of RCI Exchanges, the largest exchange network in existence, offering 3.8 million members access to more than 4,300 affiliated resorts in 110 countries. Prior to joining RCI Exchanges in 2019, he served as CEO of Mövenpick Hotels & Resorts where he led the company’s expansion through new resort openings, pipeline development and portfolio growth of more than 40 percent.
Prior to Mövenpick, he served as President and CEO of international interior design firm Wilson Associates, fueling the growth of the business through brand development, innovative design, and client engagement. He previously held executive roles with Hilton, serving as Senior Vice President, Resort Operations for Hilton Grand Vacations, Area Vice President Hotel Operations for all Hilton brands in the Southeast region and International Head of Luxury & Lifestyle Brand Performance. He has also served as General Manager of renowned luxury hotels including Hilton Arc de Triomphe Paris, France and Hilton Mauritius Resort & Spa, Mauritius Island. A native of France, Chavy earned an MBA from Cornell University, a post-graduate diploma from Europe’s prestigious ESSEC Business School, and a bachelor’s degree in hotel management from St. Quentin en Yvelines Hotel Management School. He serves on numerous advisory boards including the French Foreign Trade Advisory Board – CCEF, The University of Central Florida’s Rosen College of Hospitality Management, and Philip Stein Teslar, “Live in Tune.”
Professor Michael Adams
UNE - Head of School of Law
Professor Michael Adams is an internationally recognised specialist in corporate law, governance, securities markets regulation, and legal education (especially e-learning). Michael has been writing, teaching and regularly presenting on all these topics for over 20 years. He is a Fellow of the Australian College of Educators (FACE), as well as the Australian Academy of Law (FAAL), and is also a Fellow of the Governance Institute of Australia (FGIA & UK FCIS). Professor Adams has been the former President of the Australasian Law Teachers Association, the Corporate Law Teachers Association and Chartered Secretaries Australia (now Governance Institute of Australia). He is the co-author of ten books and 30 chapters, 50 articles and over 250 conference/seminar presentations. In 2000 he was the recipient of the Australian University Teacher of the Year, for Law and Legal Studies, as well as 2005 CSA President's Award.
Mark Sant- Partner- HFW (Legal)
With more than 25 years' experience, Mark leads the workplace relations practice of HFW. He is recognised as a market leader in employment, industrial relations and discrimination law. He quickly pinpoints his clients' key issues and delivers practical advice, a strength highly valued by his loyal clients.
CEO Classic Holidays
Bachelor of Engineering (Mech), FAICD.
CEO of the Classic Group of Companies. Director of the Australian Timeshare & Holiday Ownership Council. Previously 12 years’ management experience with an international engineering corporation (Bently Nevada) as South East Asia Regional Manager.
Tim Wiedman - Partner, McCullough Robertson
Tim is an expert financial services and managed investments lawyer. He has extensive experience in all areas of funds management and financial services law, including structuring and establishing unregulated, unregistered and registered managed investments schemes, advising on Australian financial services (AFS) licensing requirements and assisting clients obtain or vary an AFS licence.
Tim acts for a variety of wholesale and retail fund managers, including timeshare schemes, property trusts, equities funds, hedge funds, income funds, serviced strata schemes and agribusiness schemes, as well as other financial services clients such as insurers, stockbrokers, foreign exchange and derivative traders financial planners.
MD Cyber Audit Team
Damian Seaton is the Managing Director of Cyber Audit Team and Executive Committee member of the Australian Information Security Association (AISA), the peak body for the Information Security and Cybersecurity profession in Australia, where he is responsible for educating and advising Business owners, Executives and Boards on Information Security and Cybersecurity. Damian is also a graduate of Queensland University of Technology (QUT), with an Executive Masters of Business Administration.
Demonstrating 30 years’ experience across Cybersecurity, Information Security, Data Protection & Privacy, Digital Forensics, Governance, Risk and Compliance, Criminal Psychology, Law Enforcement and Intelligence Services, Damian has previously worked with and advised organisations such as the British, American and Australian governments, ASIC, ATO, ACCC, CDPP, AFP, Tier 1 banks, Insurance companies, NFPs, CPA Australia, Financial Practices, multinationals, and SMEs.
With Cyber Crime the #1 threat to all business globally, Damian is passionate and focused on working with and educating SMEs and NFPs, sharing his skills, knowledge and experience so they have the same opportunities to protect their businesses as larger organisations, whilst delivering appropriate and cost-effective solutions that ensure his clients and their businesses are operating in a safe, secure and compliant Information Security environment.
His presentations are widely acknowledged, by various organisations, as being one of the most engaging, informative and educational cybersecurity presentations that you will see. “Damian will engage you, enlighten you and might even scare you – although that’s certainly not his intention. As Damian explains, the great news is that all breaches and attacks are preventable through education, training and proactive action!”
Senior Workplace Relations Consultant
Accommodation Association of Australia
Noel joined the Workplace Relations team in October 2006 and brought with him a wealth of management knowledge and experience. Previously, Noel managed large and small enterprises, and owned and operated a number of small businesses.
He provides members with pragmatic advice on a wide range of workplace relations matters, including award interpretations, workplace agreements, workplace health & safety, workers’ compensation legislation, dispute resolution and employers’ superannuation contributions. He undertakes compliance audits, and conducts seminars and workshops throughout Australia.
Noel holds a business degree majoring in Accountancy and Marketing, and a graduate certificate in HRM, majoring in Industrial Relations.
MD SKYBLUE Customer Service Experiences
Tom Scantlebury has over 20 years of experience in Customer Experience (CX) management.He has chaired CX expert forums, and appeared as a Keynote Speaker and thought leader in front of Australia’s biggest brands.
Tom regularly attends and speaks at international CX conferences, and has established a global network of CX expertise.He has successfully implemented and managed numerous domestic and international CX programs across multiple sectors utilising a range of technologies and methodologies.
Tom is a self-confessed fan of authentic experiences and businesses that are committed to delivering them. He thrives on technology, innovation and people driving passion into what they do.He founded Sky Blue with the aim of providing expertise and cutting edge CX technology to help businesses get better at what they do, and deliver profitable and purposeful business outcomes.
Tom is a massive surfing and snowboarding nut and loves nothing more than sharing a wave with his children (his aim is to have all three of them on a wave with him… it’s currently a work in progress).He thrives on creating differentiated, emotionally-engaging experiences within business interactions
Senior Director, Owner Services MVCI
Sean Farquhar is the Senior Director, Owner Services for Marriott Vacation Club International (MVCI), based in Singapore.He leads the service team in their support of MVCI weeks owners and points members in Asia-Pacific.Sean has 25 years of experience in the vacation ownership industry.Prior to joining MVCI in 2018, Sean was the Executive Director, Operations for Interval International Asia-Pacific.
Sean will be taking us through some of the latest trends in customer service, particularly those with relevance to the tourism and hospitality industries.
Island Palms Resort
Mark Tull has been around and in Timeshare since 1992. He has managed 3 resorts over a period of 10 years, been on the board of 2 resorts, and has been a long term previous Chair of Island Palms Resort in Far North Queensland. He and his family are active timeshare owners and users.
Mark has external company directorships, and is the current President of Southport RSL Memorial Club Inc. He is a past Fellow of the Australian Institute of Management and is a volunteer rural firefighter in Queensland.
Mark was the last Treasurer of the Queensland Branch of the RSL. He has owned and operated his own Internet Marketing Agency since 2005 and has been a speaker and moderator at various Internet conferences in that time.
Magnetic Shoals Limited (Island Palms Resort) is currently formulating exit planning for the resort.
Professional Australian Sportsman
Trevor Hendy is a leader in the field of truth and wellness. It is as a Professional Australian Sportsman that he first became well known. Trevor was unchallenged as “the Greatest Ironman in the World” – the pride of Australian Surf Life Saving, with a very laid back attitude and always having time, and indeed a passion, for helping others Trevor became one of Australia’s most popular identities.
Competing for the Surfers Paradise Club on the Gold Coast, Trevor won six Australian Open Ironman titles surpassing Grant Kenny’s record of the time. His string of Queensland titles stretch back to the mid 1980’s and in 1994 he claimed his fourth consecutive World Ironman title in the United Kingdom. This feat was regarded as miraculous considering the world title is only held every 2nd year and involves many rounds for qualification.
Given the list of possible outcomes, it was this winning streak that first stamped Trevor’s ability to consistently feel his way through any situation as something special indeed (an ability that would come in very handy in his later corporate life). This was driven home also in 1994 when Trevor swept away all before him, creating a unique record of five 1st placings and two 2nd placings out of 7 professional starts in that season’s Ironman Super Series, leaving him unquestionably at the pinnacle of his sport.
After this, Trevor switched to Kayaking in a bid to refresh his desire to compete at the top level. Having achieved a rare feat of completing his sporting goals at a young age, Trevor, armed with a new set of goals and a new sport to conquer, set about tackling a steep learning curve with a new freshness and a desire to paddle at the Sydney 2000 Olympics. He went on to make it to the 1998 World Kayak/Canoe Championships and European World Cup series, finishing with several top 5 places and along the way, having a real taste of the teamwork required (another ability that would be later called on) to challenge the world kayaking elite in the hotly contested K4 1000m event. He also secured two more Australian championships along the way. After making it into a very small and hard to crack Australian Kayaking side, he had fulfilled his dream of once again representing his country, albeit this time in an entirely different sport.
After returning from the 1998 World Kayaking Championships, having done the hard yards and seemingly only a stones throw from the 2000 Olympics, Trevor stunned the sporting world by announcing his retirement from professional sport, ending his dormant Ironman career and his 2000 Olympic campaign in the process. It was then that we came to understand that a new Trevor Hendy had emerged. “I simply realised that I loved helping people win their gold medal more than I loved chasing my own”.
Human Resources Director - Wyndham Destinations South Pacific
Simon joined Wyndham Destinations Asia Pacific in May 2019 as Human Resources Director for its South Pacific operations. In his current role, Simon is focused on driving the company’s employee experience agenda, leadership capability, talent and organisational development strategies across Australia, New Zealand and Fiji.
Simon has forged his career in a number of roles spanning Insurance, Hospitality, Development & Construction and corporate settings; with a mix of in-house and consulting experience throughout his career.
Simon is regarded for his authentic and visionary leadership, passion for developing our future HR stars and commitment to the delivery of meaningful and impactful people initiatives through true business partnering.
He is presently Chairperson of Inclusion by Wyndham, the organisations’ peak body for inclusion and diversity across its Asia Pacific operations.
Simon holds a Bachelor of Laws (Hon.) from the University of New England, having majored in Employment Law.
Nayara Tanin and Chloe Green
Global Marketing Manager, DAE
Chloe Green joined DAE as the Global Marketing Manager in June 2018. In this role she oversees global marketing campaign activity across the Pacific region as well as USA, UK/Europe, South Africa, India, Thailand, China and Egypt. Chloe manages a small team of passionate and experienced marketing professionals to drive revenue, brand affinity and member engagement.
In the past 12 months, Chloe has been a key driver in the development and execution across a variety of quarterly global marketing campaigns, bringing a cohesive tone, voice and approach to the global brand experience. She was a key stakeholder and assisted in the launch of the new DAE website as well as subsequent microsites and introduced monthly reporting on all marketing activities. Chloe has supported in the development of the global strategic plans for DAE and continues to drive brand loyalty and engagement with members through a range of channels and mediums.
Prior to DAE, Chloe’s background was primarily in the Fast Moving Consumer Goods (FMCG) space. Most recently holding the position of Marketing Manager for a leading Australian craft brewery, Burleigh Brewing Company, previously Chloe worked in Brand Management at international powerhouses Campbell Arnott’s and Reckitt Benckiser (RB), where she managed leading grocery brands such as Arnott’s Tim Tam, Clearasil, Veet and Mortein. With such a diverse background, Chloe brings a fresh perspective and innovative approach to member marketing.
A graduate of the University of Waikato in New Zealand, Chloe hold a BMs(Hons) in Marketing and a BSc in Psychology.
Digital Marketing Specialist, DAE
Nayara joined DAE in June 2018 as a travel enthusiast, passionate about customer experiences.
With many years of experience working in the advertising and services sector, Nayara has developed her skills around consumer behaviour and data analysis.
She is part of the DAE Global Marketing Team, assisting 10 different offices across the world to create their digital marketing strategy, email marketing management, social channel management as well as digital advertising.
Nayara holds a bachelor’s degree in Advertising and Corporate Communication along with several courses in business innovation and data analysis.
Customer Delivery project Manager, Wyndham Destinations
Bryant joined the Customer Experience team at Wyndham Destinations Asia Pacific in May 2018. In his current role, Bryant delivers innovative and fun projects that help make it easier for owners to get on holiday and maximize the benefits of timeshare.
Prior to joining Wyndham, Bryant worked for 10+ years to streamline business operations, technology, and customer experience across public sector industries. He brings a wealth of knowledge in the areas of data analysis, strategy, and project management to Wyndham.
Manager Owner Information Centre, Wyndham Destinations
Emma Sheldrick has been in the timeshare industry for over 11 years. Starting as a reservation consultant with RCI, Emma grew her product knowledge before transitioning into to training and education. Emma has worked internationally with RCI including in Indiana, USA, and in Singapore.
Emma has educated thousands of Wyndham owners across Australia and the South Pacific about the benefits of timeshare. Emma is focused on creating the next generation of timeshare ambassadors, as her passion for the industry is evident every time she speaks to owners. She is simply customer obsessed.
David was appointed as an Ombudsman at AFCA in October 2019.
David Coorey is a former FOS Board Director and former Senior litigator at Legal Aid NSW. David served on the FOS Board as a Consumer Director for some 9 years. As a Senior lawyer with Legal Aid NSW for 16 years, David specialised in financial services litigation, policy and advice work. David led the Consumer Law Division at Legal Aid NSW for a number of years, including growing the expertise within the organisation in the resolution of financial services disputes through EDR.
David has particular experience and expertise in the issues affecting consumers of insurance and credit products, as well as life products within superannuation. He previously worked with the law firm Freehills for three years, including a one year pro bono secondment to Kingsford Legal Centre.
Jacqueline has over 25 years of experience in the legal and financial services industry.
Before her role as an Ombudsman for AFCA, Jacqueline worked for the predecessor scheme FOS as a Legal Consultant to the Lead Ombudsman in the Investment and Advice Decision team.
Jacqueline has previously worked as a Special Counsel at Norton Rose Fulbright, as a Senior Associate at SRB Legal and as a National Claims Manager (General Liability and Product Liability) for CGU Insurance.
Jacqueline has also held a number of Board and Governance Roles, including the Audit & Risk Committee for Tennis Victoria, as a Foundation Board Member for Very Special Kids, and as Delegate Director for Emergency Services and State Superannuation Board.
Jacqueline holds a Bachelor of Arts and Bachelor of Laws degree from Monash University and a Graduate Diploma of Insurance from Deakin University. She is also a graduate of the AICD Company Directors Course.
Kerry is a Special Counsel and heads up the Human Resources and Industrial Relations (HR&IR) practice group. Kerry has significant experience in all areas of employment law in both the public and private sector.
Kerry is a valued advisor to a variety of clients across a range of industries, including construction, education, medical, aeronautical, retail, franchising, finance, media and publishing, not-for-profit, tourism, manufacturing, sport, hospitality, and professional services.
Kerry assists clients by providing day-to-day advice, preparing and implementing contracts, policies and procedures, assisting in the resolution of disputes at both workplace and tribunal level and conducting investigations. Clients rely on Kerry as their ‘sounding board’ and to provide advice and guidance when strategic direction is needed for problematic workplace matters requiring innovative solutions.
Kerry is an advocate of alternative dispute resolution, and is known for her commercial approach to workplace challenges and her ability to resolve disputes creatively without resorting to costly litigation.
Kerry is the only Nationally Accredited Specialist (Workplace Relations) on the Gold Coast, and one of only 17 in Queensland.
Paul Harris currently works as the Workplace Relations Manager for Transit Australia Group, the largest private bus operator in Queensland. Before arriving on the Gold Coast, he worked as a lawyer for a large law firm in Sydney and then as a Human Resources Manager for several large not for profits in Melbourne. This included some time as the Senior Employee Relations Consultant with the RACV looking after 1000 staff over nine Club and Resort locations in Queensland, Victoria and Tasmania. He has a Bachelor of Business and Bachelor of Laws degrees and is currently completing his Masters in HR and Law at Newcastle University.
Scott Goddard Scott Goddard is a Partner of Crowe Australasia, as part of Findex and backed by the Crowe Global Network, Crowe is a leading provider of integrated financial advisory and accounting services. Scott is the Partner leading Crowe Australasia’s Forensic and Data Analytics practice for Australia and New Zealand, Scott is focused on delivering value for money forensic solutions and empowering his clients and those of the Findex with knowledge and insight through data, enabling them to improve and optimise business performance. Scott is an experienced forensic accounting and data analytics professional with over 30 years’ experience working for government, professional services firms and industry in various assurance, regulatory compliance and consulting capacities. Scott has assisted a broad range of clients with complex business issues, advising on the use of data analytics for audit and compliance testing, and developing profiles designed to identify breaches of policy and procedures across a variety of operational and accounting processes. With an extensive background in business integrity management, Scott is regularly engaged by clients to design and implement an integrated range of fraud and corruption risk management programs aligned to corporate strategy and regulatory requirements. He also oversees the delivery of a range of response services for client incidents including fraud and misconduct investigations, 3rd party due diligence, cyber security breaches and forensic technology investigations.
Scott Goddard is a Partner of Crowe Australasia, as part of Findex and backed by the Crowe Global Network, Crowe is a leading provider of integrated financial advisory and accounting services.
Scott is the Partner leading Crowe Australasia’s Forensic and Data Analytics practice for Australia and New Zealand, Scott is focused on delivering value for money forensic solutions and empowering his clients and those of the Findex with knowledge and insight through data, enabling them to improve and optimise business performance.
Scott is an experienced forensic accounting and data analytics professional with over 30 years’ experience working for government, professional services firms and industry in various assurance, regulatory compliance and consulting capacities. Scott has assisted a broad range of clients with complex business issues, advising on the use of data analytics for audit and compliance testing, and developing profiles designed to identify breaches of policy and procedures across a variety of operational and accounting processes. With an extensive background in business integrity management, Scott is regularly engaged by clients to design and implement an integrated range of fraud and corruption risk management programs aligned to corporate strategy and regulatory requirements. He also oversees the delivery of a range of response services for client incidents including fraud and misconduct investigations, 3rd party due diligence, cyber security breaches and forensic technology investigations.